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Frequently Asked Questions

• How do I get a library card?

  You are eligible for membership at any age if you live, work, teach or go to school in any participating Burlington County municipality. BCLS defines membership based upon residency or affiliation. The library operates via a dedicated county library tax collected from Burlington County households in its 37 participating communities. Cards are offered to residents of the participating communities. In addition, many county residents who are ineligible via residency but who work, teach or attend school in participating communities may apply for membership. For more information see below for types of memberships.

  • Non-participating municipalities are: Moorestown, Mount Laurel and Willingboro.* 

  To get a card, you may apply for membership at any library location or by submitting an online application. Applicants submitting an online application must provide identification and proof of residency within 60 days of the application date at a branch. Learn more.

  *Non-residents and members of exempt communities (Mount Laurel, Moorestown and Willingboro) may apply for a library card in person. Payment must be made when application is submitted. A paid membership cover's everyone currently living in the household & provides full access to library services, including borrowing materials, use of public computers, access to online databases and digital collections, and participation in library programs and events.

• I applied for a library card online. How do I obtain my card?

  Please visit the library location you selected during the application process within 60 days to activate your card.

  You'll need to bring verification of eligibility. Please bring government issued photo identification and proof of residency (recent phone/utility/bank statement) if your identification does not display a current address, alongside military identification if applicable.

• How do I renew my library card?

  • Renew in person at any location with a current government-issued ID. If the photo ID does not show your current address, you will be asked to provide additional validation of address with a recent phone/utility/bill statement.
  • Renew virtually by sending a copy of your photo ID and verification of current address (if not on ID) to cardrenewals@bcls.lib.nj.us.

• Can I still use the library if I do not live in Burlington County or have a BCLS card?

  Yes, our libraries are open to the general public.  You are free to browse our collection, attend events, and even use a computer with a guest pass. 

  BCLS also participates in Reciprocal Agreements with several other counties in New Jersey. 

• How do I reset or change my PIN?

  1. Log In to your account (if you've never signed into the account before, you'll need to register).
  2. click on My Settings (last option in the drop-down)
  3. Under Account Information select Change under PIN.
  4. Enter your old PIN, new PIN and confirm your new PIN.

  Having trouble changing or resetting your pin? Contact a location or come in person with a photo ID.

• How do I sign up for a Libby account?

  Libby is an easy-to-use reading app from OverDrive, our partner for digital books and audiobooks. This user-friendly app is available for free in the App Store and Google Play.

  To create a Libby account, follow these steps: 

  1. You can either download the app (Apple App Store or Google Play Store) or go to the website.
  2. Follow the prompts to locate BCLS.
  3. Sign in with your library card number and your PIN number. 

  For more help with Libby, click here.

• Does the library charge overdue fines?

  No!

  Overdue fines for most library items, including books, DVDs, CDs, magazines, movies, video games and technology-on-loan do not accrue overdue fines.* We want you to read more and worry less, so if you keep a book out for longer than its due date, you will not see daily fines on your account.

  However, we encourage you to be courteous to your fellow library user and return your items on time. Others may be waiting to borrow them and we want to make sure they enjoy library materials as much as you do!

  Borrowed items are still due back on a set date and we expect items to be returned on time.** 

  How It Works

  • Item is borrowed and a due date is established.
  • If there are no holds, the item is renewed automatically, establishing a new due date after each renewal.
  • Item reaches the maximum number of auto-renewals (this varies by item) and enters a 7-day grace period.
  • At end of the grace period, the item is set to “lost” status and a replacement fee is added to the account.
  • Account-holder is ineligible to borrow items until the outstanding item is returned or the lost fee is paid.

  *Overdue fines will continue to accrue for select library items, such as Museum Passes, Borrow-A-Book-Club sets, Interlibrary Loan items and Classroom Kits.

  **Accounts with unreturned items that go into a lost status will be locked until the items are returned or replacement fees are paid. Cardholders will be unable to borrow more items or download books or magazines in Overdrive/Libby.